At Brave Flair ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website brave-flair.com and use our business travel services.
1. Information We Collect
Personal Information
We may collect the following personal information:
- Contact information (name, email address, phone number, postal address)
- Company information (company name, position, business contact details)
- Travel information (passport details, travel preferences, loyalty program numbers)
- Financial information (billing address, payment method details)
- Communication preferences and marketing consent
Automatically Collected Information
When you visit our website, we automatically collect:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, click-through rates)
- Cookies and similar tracking technologies
- Location data (with your consent)
2. How We Use Your Information
We use your information for the following purposes:
- Service Provision: To provide and manage your travel bookings and services
- Customer Support: To respond to inquiries and provide assistance
- Communication: To send service updates, booking confirmations, and travel alerts
- Marketing: To send promotional materials (with your consent)
- Analytics: To improve our website and services
- Legal Compliance: To comply with legal obligations and protect our rights
3. Information Sharing and Disclosure
We may share your information with:
Service Providers
- Airlines, hotels, and other travel suppliers
- Payment processors and financial institutions
- Technology service providers
- Customer support and call center services
Legal Requirements
We may disclose your information when required by law, court order, or government regulation, or when necessary to:
- Protect our rights and property
- Prevent fraud or security threats
- Comply with legal processes
- Respond to government requests
4. Data Security
We implement appropriate security measures to protect your personal information:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication measures
- Employee training on data protection
- Incident response procedures
5. Your Rights
Under applicable data protection laws, you have the right to:
- Access: Request copies of your personal information
- Rectification: Request correction of inaccurate information
- Erasure: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Objection: Object to processing of your information
- Restriction: Request limitation of processing
- Withdrawal: Withdraw consent for marketing communications
6. Cookies and Tracking
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Enable social media features
- Improve website functionality and user experience
You can manage your cookie preferences through our cookie consent tool or your browser settings. For more information, please see our Cookie Policy.
7. International Transfers
Your information may be transferred to and processed in countries outside the UK. When we transfer your data internationally, we ensure adequate protection through:
- European Commission adequacy decisions
- Standard contractual clauses
- Binding corporate rules
- Other appropriate safeguards as required by law
8. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services to you
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Support business operations
Generally, we retain customer data for 7 years after the last service interaction, unless a longer retention period is required by law.
9. Children's Privacy
Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected information from a child under 18, we will take steps to delete such information promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our website
Your continued use of our services after such changes constitutes acceptance of the updated policy.
11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your personal information in accordance with applicable law.