Terms of Service

1. Acceptance of Terms

By accessing and using Brave Flair's services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with these Terms, please do not use our services.

2. Description of Services

Brave Flair provides business travel management services, including but not limited to:

• Flight booking and management
• Hotel reservations
• Ground transportation arrangements
• Travel expense management
• 24/7 travel support
• Corporate travel policy management
• Travel risk management and duty of care

3. User Responsibilities

Account Information

You are responsible for:

• Providing accurate and complete information
• Maintaining the confidentiality of your account credentials
• Promptly updating any changes to your information
• All activities that occur under your account

Travel Documentation

You must ensure that all travel documentation, including passports, visas, and health certificates, are valid and appropriate for your intended travel.

Compliance

You agree to comply with all applicable laws, regulations, and travel policies, including but not limited to immigration, customs, and security requirements.

4. Booking and Payment Terms

Booking Process

All bookings are subject to availability and confirmation from service providers. Bookings are not guaranteed until confirmed by the respective supplier and payment has been processed.

Pricing

All prices are subject to change without notice until booking confirmation. Prices may vary based on availability, seasonality, and other factors beyond our control.

Payment

• Payment is required at the time of booking unless credit arrangements have been established
• We accept major credit cards and corporate accounts
• Service fees are non-refundable except as required by law
• Late payment may result in service suspension

5. Cancellations and Refunds

Service Fees

Our service fees are generally non-refundable. However, we may consider refunds in exceptional circumstances at our sole discretion.

Supplier Cancellations

Cancellations and refunds for travel services (flights, hotels, etc.) are subject to the terms and conditions of the respective suppliers. We will assist you in processing cancellations but cannot guarantee refunds.

Emergency Cancellations

In case of emergencies or travel advisories, we will work with you to modify or cancel bookings in accordance with supplier policies and applicable regulations.

6. Liability and Disclaimers

Service Limitations

Brave Flair acts as an intermediary between clients and travel service providers. We are not responsible for the performance or non-performance of third-party services.

Limitation of Liability

To the maximum extent permitted by law, our liability is limited to the fees paid for our services. We are not liable for:

• Indirect, incidental, or consequential damages
• Lost profits or business interruption
• Flight delays, cancellations, or schedule changes
• Hotel overbooking or service quality issues
• Natural disasters, strikes, or other force majeure events

Travel Insurance

We strongly recommend purchasing comprehensive travel insurance to protect against unforeseen circumstances. Travel insurance is not included in our services unless specifically requested and arranged.

7. Intellectual Property

All content on our website and in our services, including text, graphics, logos, and software, is the property of Brave Flair or its licensors and is protected by intellectual property laws. You may not use our intellectual property without our written consent.

8. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information. By using our services, you consent to the processing of your data as described in our Privacy Policy.

9. Force Majeure

We are not liable for any failure or delay in performance due to circumstances beyond our reasonable control, including but not limited to:

• Natural disasters
• Government actions or travel restrictions
• Strikes or labor disputes
• Terrorist acts or civil unrest
• Pandemic or health emergencies
• Technical failures or cyber attacks

10. Termination

Either party may terminate the service relationship with reasonable notice. Upon termination:

• All outstanding fees become immediately due
• We will assist with the transition of active bookings
• Access to our systems and services will be discontinued
• Data retention will follow our Privacy Policy

11. Dispute Resolution

Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales.

Dispute Resolution Process

1. Direct Communication: Contact our customer service team first
2. Formal Complaint: Submit a written complaint to our management
3. Mediation: If unresolved, we may engage in mediation
4. Arbitration: Binding arbitration as a final resort

Jurisdiction

Any legal proceedings shall be conducted in the courts of England and Wales.

12. Amendments

We may modify these Terms at any time by posting updated terms on our website. Significant changes will be communicated via email or prominent website notice. Continued use of our services after changes constitutes acceptance of the new terms.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

14. Entire Agreement

These Terms, together with our Privacy Policy and any service-specific agreements, constitute the entire agreement between you and Brave Flair regarding our services.

15. Contact Information

For questions about these Terms or our services, please contact us:

For urgent matters or travel emergencies, please use our 24/7 emergency contact: +44(0)205738717